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Request a basic DBS check

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Accessibility statement for request a basic DBS check

This accessibility statement applies to the request a basic DBS check service from the Disclosure and Barring Service (DBS). It includes all pages on the following web links:

This website is run by DBS Digital. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We aim to ensure that our website is fully accessible. If any accessibility issues are identified, they will be listed on this page with an estimated timescale to fix them.

Feedback and contact information

If you have any problems when you use this service, you can phone us on:

  • DBS helpline: 03000 200 190
  • Welsh language: 03000 200 191
  • Relay UK: If you have difficulty with your speech or hearing, dial 18001 then 03000 200 192
  • Convo: If you are a British Sign Language (BSL) user, you can use Convo to connect to DBS via an Interpreter.
  • International: +44 (0)151 676 9390

Monday to Friday, 9am to 5pm (except public holidays)

Find out about call charges

Make sure you tell us what assistive technology you use when you call us.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, email us at: DBSbasicenquiries@dbs.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

The Disclosure and Barring Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard. This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Regular accessibility testing

Each improvement to our service, no matter how small, goes through accessibility testing.

We look at how each change affects the code, content and interactions within our service. But our primary focus is the end-to-end experience presented to a user.

To cover off a variety of user experiences, for each iteration we test:

  • using a keyboard instead of a mouse
  • changing browser settings to make content easier to read
  • using a screen reader to ‘read’ (speak) content out loud
  • using a screen magnifier to enlarge part or all of a screen
  • using voice commands to navigate a website

To test for accessibility compliance, we use a combination of assistive technology and system preference settings.

We aim to ensure that users are able to perform the required tasks and that the experience is simple to use.

We understand the need to think about the different ways users interact with our service.

What we’re doing to improve accessibility

Where we have identified opportunities to improve accessibility, we will list them and the work we are doing to address them on this page.

Preparation of this accessibility statement

This statement was prepared on 22 July 2020. It was last reviewed on 12 February 2026.

This website was last tested on 15 November 2024 against the WCAG 2.2 AA standard. The test was carried out by the DBS Digital Team.

We tested all pages, using the accessibility guidance recommended by the Government Digital Services.